When calling to book a consultation appointment, our friendly Admin team will ask a series of questions to create a patient file and secure a booking with one of our Specialist Orthodontists.

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Medical History 

Once a booking is made, a confirmation email will be sent with a Medical History Form to complete prior to attending the practice. It is important that your information is current and comprehensive as some medications and medical conditions can affect treatment. We want to provide you with the best possible care.

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X-Rays 

Prior to a consultation, patients are required to have x-rays taken. We refer our patients to Dental Diagnostics, who specialise in dental imaging and reporting. Please call the number on the referral to make a booking.
 

After the x-ray appointment, Dental Diagnostics will send the image/s directly to us. If x-rays have already been taken by the General Dentist or you have had them done at another clinic, then please let us know so we can obtain a copy of the image/s and report.

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Consultation

At the consultation appointment, a Treatment Coordinator will begin with photographs of the face, mouth and teeth. The Orthodontist will then perform a visual examination and review the x-rays. If you are ready for treatment a Dental Assistant will take Records (read below). If you (or your child) are not ready for treatment, the Orthodontist will advise how often they would like to monitor growth and development until ready.

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Records

The records process involves photographs (mentioned above) and a 3D digital scan of the teeth. A wand-like instrument is maneuvered around the teeth, transmitting digital models of the teeth and mouth to a touchscreen monitor.

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Case Presentation

The Orthodontist will discuss the treatment plan/options and a Treatment Coordinator will explain the fees and assist with appointment bookings. Depending on your Orthodontist and the complexity of the case, the Case Presentation is either conducted at the same time as the Consultation, or at a follow-up appointment. There are no additional fees for a Case Presentation as this is included in our consultation fees.

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Patient Lounge Features 

Ensuring a convenient, comfortable and enjoyable experience each time you visit, our patient lounge area offers the following features: 

 

Check-In Screen

To check in for your appointment, there is a touchscreen monitor located to the left of the reception desk. Simply follow the prompts on the screen to sign in or say hello to one of our friendly reception team to let them know you have arrived.  A Dental Assistant will escort you to the front desk to check out and book your next appointment. 

 

Toothbrush Station 

For your convenience, we have a toothbrushing station with 2 basins and single-use toothbrushes available at the practice.  Once used, the toothbrushes go into a special bin so they can be sent off to become recycled plastic with the Terracycle program. 

 

Coffee Machine

Arrive early? Busy parent? Help yourself to our coffee machine and enjoy a cuppa on us!